Privacy Policy

Collection of personal information
We collect personal information that is reasonably necessary for our functions and activities, including providing our products and services and operating our business. We may collect personal information when you:

• use or register on our website or online services
• purchase products or services from us
• contact us by phone, email, online forms or social media
• sign up to our mailing lists, promotions, surveys or competitions
• otherwise interact or do business with us.

The types of personal information we commonly collect include:

• identification and contact details (such as your name, postal address, email address and telephone number)
• order and transaction details (such as products or services you purchase, preferences and purchase history)
• information you choose to provide to us in communications, feedback, surveys or complaints
• technical information when you use our website (such as IP address, browser type, device identifiers, pages viewed and interaction data), which may be collected via cookies and similar technologies.

Cookies and similar technologies
Our websites and online services may use cookies and similar technologies to enable core site functionality, improve performance, analyse traffic and understand how visitors use our services. Cookies are small data files stored on your device. They help us remember your preferences, support secure login, and improve your experience.
Most web browsers are set to accept cookies by default. You can change your browser settings to refuse or delete cookies; however, some features of our website or services may not function properly if cookies are disabled.

Use of personal information
We may use your personal information for purposes including:

• providing you with our products, services and customer support
• managing your orders, payments, deliveries and account
• communicating with you about your purchases, enquiries or complaints
• sending you service‑related communications (such as updates to our terms, policies or service information)
• subject to your consent or applicable law, sending you marketing communications about products, services, offers or events that may be of interest to you, and allowing you to opt out at any time
• conducting analytics, research and product development to improve our offerings, user experience and business operations
• maintaining the security and integrity of our systems, and preventing fraud or misuse
• complying with legal obligations, resolving disputes and enforcing agreements.

You may unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us using the details below. Service or transactional messages (for example, about your orders) may still be sent where necessary.

Disclosure of personal information
We may disclose your personal information to:

• our employees and related entities who need access to the information to perform their duties
• third‑party service providers that help us operate our business and deliver our products and services (for example: website hosting, IT support, payment processing, logistics and delivery, email and marketing platforms, analytics providers and professional advisers)
• third parties as required or authorised by law, such as regulators, law enforcement agencies or courts
• any person or entity where you have given your consent to the disclosure.

Where we engage third‑party service providers, we require them to handle your personal information in a manner consistent with this Privacy Policy and with applicable privacy laws, and to only use it for the purposes of providing services to us.

Business transfers
If we undergo a change in control, merger, acquisition, reorganisation, asset sale or similar transaction, personal information held by us may be transferred to the new owner or successor entity as part of that transaction. We will take reasonable steps to ensure that any recipient of your personal information in these circumstances is bound by privacy protections that are substantially similar to those set out in this Privacy Policy.

Overseas disclosure
Some of our service providers or related entities may be located, or may process personal information, outside your country or region. Where we transfer personal information overseas, we will take reasonable steps to ensure that the recipient will handle your personal information in a way that provides a comparable level of protection to applicable local privacy requirements. By providing personal information to us, you acknowledge that your information may be transferred and processed outside your country or region, subject to such safeguards.

Access and correction
You may request access to personal information that we hold about you, subject to any exceptions under applicable privacy laws. If you believe that any personal information we hold about you is inaccurate, out‑of‑date, incomplete, irrelevant or misleading, you may request that it be corrected.

To request access or correction, please contact us using the details set out below. We may ask you to verify your identity before processing your request. In some cases, we may charge a reasonable fee to cover administrative costs associated with providing access, where permitted by law. If we do not agree to provide access or make a correction, we will let you know why, and inform you of any options available to you.

Retention and deletion
We keep personal information for as long as it is needed for the purposes described in this Privacy Policy or as otherwise required or permitted by law (for example, for record‑keeping, tax or audit purposes).
When personal information is no longer required, we will take reasonable steps to delete it, destroy it, or de‑identify it in a secure manner.

Security of personal information
We take reasonable technical, organisational and physical measures to protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures may include access controls, encryption, secure networks, staff training and policies and procedures designed to safeguard data.
Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information, but we work to continuously improve our security measures and respond promptly to any suspected issues.

Your rights (where applicable)
Depending on your location and the laws that apply to you, you may have additional rights regarding your personal information. These can include, for example:

• the right to object to or restrict certain types of processing
• the right to data portability
• the right to withdraw consent where processing is based on consent
• the right to lodge a complaint with a relevant data protection authority.
  The availability and scope of these rights depend on the applicable law. We will respond to any request to exercise these rights in accordance with those laws.

Questions, concerns or complaints
If you have any questions about this Privacy Policy, or about how we handle your personal information, or if you wish to make a complaint, please contact us using the following details:

If you make a complaint, we will acknowledge it, investigate the matter and respond to you within a reasonable time. If you are not satisfied with our response, you may have the right to contact your local privacy or data protection regulator.

Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Any updates will be posted on our website with a revised “last updated” date. We encourage you to review this Privacy Policy periodically so that you stay informed about how we are protecting your information.